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FAQS

The information on this page has been updated to reflect the restrictions of the COIVD-19 pandemic and forms part of Mind Body Mat's Terms and Conditions. PLEASE DO NOT ATTEND YOUR CLASS if you, or anyone in your household, has COVID-19 symptoms including fever, shortness of breath, loss of sense of taste or smell, dry cough, runny nose or sore throat.

WHAT DO I NEED TO BRING TO MY CLASS?

MAT: All participants are asked to bring their own mat for hygiene reasons. For Pilates, a thick mat is preferred (around 10 mm is ideal). If you need to purchase a mat please contact Sarah - mats can be purchased and collected at your class for £15.


FACE MASK OR COVERING: Please bring a mask or appropriate face covering to your class to protect other participants should you need to exit during the class. You will NOT be advised to wear a face covering while exercising.


EQUIPMENT: No equipment will be passed to/from the instructor to customer. If you have your own block or resistance band please bring these to class. If you'd like to purchase a block or resistance band, please speak to Sarah. 


NO CLUTTER: Please bring as few personal possessions to your class as possible (e.g. phone, keys). Where possible, please leave big coats in your car. 


WATER: Please bring a bottle of water, and remember to hydrate before and after your class.


PAR-Q: If you haven't already sent it to your instructor, please remember to bring your completed PAR-Q along to class. If you identify any issues when completing the questionnaire, it is best to discuss these with your instructor prior to attending your class.

ETIQUETTE & STAYING SAFE DURING COVID-19

SOCIAL DISTANCING: Please respect social distancing guidance before, during and after your class and in particular do not cluster  in corridors, stairwells or other indoor spaces. Group classes will be organised in a series of formations to comply with social distancing, with appropriate spacing between participants monitored by the instructor throughout the class.


HAND HYGIENE: Hand sanitiser will be available at your class. Please sanitise your hands before and after class. 


ARRIVE ON TIME: Aim to arrive no sooner than 5 minutes before your class starts.


NO SHOWS: Please contact your instructor if you're going to miss a class - otherwise they might worry about you! If you've signed up for a class, that space is being held for you and your instructor might be able to fill your space if you let them know you cannot make it.


PHONES: Pilates requires concentration, so please turn off phones to avoid any unnecessary distractions!


YOUR HEALTH: Let your instructor know about injuries or changes in your body before and during the class. Whether it's a seemingly minor worry or a more significant issue like surgery, pregnancy, neck pain or back pain your instructor will need to know to ensure your practice is safe and effective.

PAYMENT

PAYMENTS: Payment in advance will be requested to secure your space - electronic bank payment (BACs) is preferred. All pre-payments are non-refundable. Please see 'Prices' for current rates. 


INDOOR CLASSES: During the COVID-19 pandemic, the PAYG will not be available for indoor classes. Classes must be booked and paid for in blocks of 4 weeks (4 Class Pass). This 4 Class Pass will be non refundable. You will not be able to roll your payment if you miss a week. 


OUTDOOR & ONLINE CLASSES: PAYG rates will be available, but subject to space. A 4 Class Pass will secure your space each week and up to two weeks Holiday can be booked in any block (please try to give a minimum of 1 week’s notice) in which case your payment will be rolled forward to your next class.

CANCELLATIONS AND NO SHOWS

OUTDOOR CLASSES: All group classes require cancellation at least 24 hours in advance of the class start time. If you fail to give appropriate notice you will still be charged for your class. 


INDOOR CLASSES: Due to the limited class sizes, there will be no cancellation period. Once you have paid for and secured you space, classes are non refundable. You will be offered online classes as an alternative. Subject to availability, you may be able to make-up a class. 

ONLINE CLASSES: Please give 8 hours notice. If you fail to give appropriate notice you will still be charged for your class. 

PRIVATE & OTHER CLASSES: All Private, Small Group or other specifically scheduled classes require cancellation 24 hours in advance of the class start time. If you fail to give appropriate notice, you will be charged the 50% of the full fee.

WHAT SHOULD I WEAR ?

NO SHOES: Pilates is usually done barefoot. You can wear socks if you prefer, but consider a pair with grippy bottoms so you don't slip.

FORM-FITTING, COMFORTABLE CLOTHES: Choose comfortable gym clothes which are stretchy, but not too baggy. In Pilates, alignment is really important and your instructor needs to be able to see your body. Some Pilates exercises end with your legs in the air and other positions which could cause clothing to ride up or fall down - you might like to keep modesty in mind! It is advisable to bring a warmer layer to put on during the cool down/relaxation phase of your class.

JEWELLERY: Remove long necklaces, loose jewellery and belts.

OPT FOR UNSCENTED: Some people are sensitive to strong smells - such as perfumes - so please refrain from wearing anything too strongly scented.

STUDIO 50 CLASSES

Please note that classes at Studio 50 in Ringwood are subject to separate terms and conditions. Please contact for more details.

 

©2020 by Mind Body Mat Pilates.