TERMS & CONDITIONS
Updated 1st January 2025
CONTENTS
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GENERAL LIABILITY
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IN-PERSON CLASSES - BOOKING & PAYMENT
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LIVE STREAM ONLINE CLASSES - BOOKING & PAYMENT
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LIVE STREAM ONLINE CLASS LIABILITY WAIVER
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ON-DEMAND MONTHLY MEMBERSHIP
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RECORDED ONLINE CLASS LIABILITY WAIVER
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PRIVATE CLASSES
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CHANGES TO YOUR CLASS
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PHOTO & VIDEO RELEASE
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LOYALTY SCHEME
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COPYRIGHT
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PRIVACY POLICY
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CLASSES OPERATED ON BEHALF OF 3RD PARTIES
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COVID-19 CONSENT
ABOUT THESE T&CS
The following Terms and Conditions have been prepared to help you make the most of mindbodymat.com. Please take a fee moments to read them thoroughly. We reserve the right to change these terms and conditions and therefore users should check them regularly.
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By booking and/or attending any class or engaging with online content published by Mind Body Mat, including but not limited to this website, YouTube and Social Media Channels, you agree to the following terms and conditions.
DEFINITIONS
MIND BODY MAT is a trading name of Sarah Jaques, who operates as a sole trader.
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PARTICIPANT means any individual who books or attends a class or engages with any content published by Mind Body Mat.
1. GENERAL LIABILITY
Participants are required to complete a Health Questionnaire which contains specific health history questions. It is the participant's responsibility to ensure that they are capable of undergoing the exercises provided in any class they attend and to advise of any changes to their physical well being.
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Participants are required to follow the direction of the Instructor at all times while attending a class.
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Participants are required to inform Sarah (or a cover instructor) if they incur injuries or conditions, after the initial information stated on their PAR-Q.
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Participants will be taking part in physical exercise at or near the extent of their capacity and that there is a possible risk of injury, harm or aggravation to pre-existing medical conditions. All Participant's agree that they are voluntarily engaging in physical exercise and by signing the Health Questionnaire and Disclaimer and taking part in an exercise class, Participants fully assume the risk of injury or harm. Participants agree that the instructor cannot be held responsible for any injuries or ill health arising from their participation in face to face or online classes.
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Advice provided by Instructors at no time constitutes medical advice in substitute for advice provided by a medical professional.
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Personal belongings are brought into the premises at the Participant's own risk and we do no t accept liability for any loss of damage whatsoever to such items.
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Links from or to web sites outside mindbodymat.com are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to mindbodymat.com, the content of those sites, the third parties names therein, or their products and services.
2. IN-PERSON CLASSES - BOOKING & PAYMENT
FIRST CLASS & PAY AS YOU GO
All in-person classes must be booked in advance. You can pay-as-you-go for certain classes (see timetable), subject to availability. Your booking will not be confirmed until payment is received.
All pre-payments are non-refundable and non-transferable.
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MONTHLY MEMBERSHIP (DIRECT DEBIT)
You can secure your place week to week in your chosen class by signing up to our Monthly Membership, payable by Direct Debit. The Monthly Membership Fee is based on an annual schedule of classes incorporating a 2 week break at Christmas.
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Getting Started with a Monthly Membership
If you join partway through a month your first month's membership fee will be pro rata'd. The number of classes missed in the calendar month you joined will be deducted from the monthly membership rate. You will be asked to pay you first monthly instalment by card or bank transfer. Your Direct Debit will then be scheduled to go out on the 1st of each month.
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Cancelling Your Monthly Membership
If you need to cancel your membership, you must give two-week's written notice by email to sarah@mindbodymat.com. You will be charged a cancellation fee for this period, calculated as follows:
Monthly Subscription Rate x 12 Months = Annual Fee
Annual Fee ÷ 50 Weeks = Pro-Rata Weekly Class Fee
Pro-Rata Class Fee x 2 Weeks = Cancellation Fee
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Once your cancellation fee has been calculated, your final direct debit will either be amended to collect any outstanding sums, cancelled if nothing is owed, or refunded to reflect any overpayment. Please do not cancel your direct debit as you may still be liable for payments. In the event that your final payment or cancellation fee cannot be collected by direct debit, you will be asked to pay by card online or bank transfer.
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​Classes Cancelled by Mind Body Mat Pilates & Yoga​
Any classes cancelled due to instructor illness or un-planned holiday will be credited back and reflected in your following month’s direct debit. In any month where there is a Bank Holiday, or planned Holiday and therefore no class scheduled, your direct debit amount for that month will be reduced to reflect this.
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Cancellation, Sickness and No-Show Policy
Payment for missed classed cannot be carried forward to the next month. If you cannot make a class due to holiday or sickness, you will be offered the chance to book into a "make-up class" during the calendar month (subject to availability, in-person and online) or you will be given access to an on-demand (pre-recorded) class which will be valid for 30 days.
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Price increases
A minimum one calendar month notice will be given in the event of any price incrase to monthly memberships.
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The Direct Debit Guarantee
Direct Debits are collected by GoCardless and are fully protected by the Direct Debit Guarantee.
Your DD will never be increased without prior notice and consent and you will be notified by GoCardless via email ahead of your first direct debit payment and when any subsequent changes are made. ​​
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3. LIVE STREAM ONLINE CLASSES - BOOKING & PAYMENT
PAY AS YOU GO
Classes must be booked in advance. Your booking will not be confirmed until payment is received. Payment for pay-as-you-go classes can be made by card online at the time of booking. All pre-payments are non-refundable and non-transferable.
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MONTHLY MEMBERSHIP
The monthly ONLINE MEMBERSHIP gives you access to unlimited weekly live stream classes, live class recordings and a library of on-demand classes. ​
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Getting started with the Online Membership
You can sign up at anytime for the Monthly Online Membership. Payment will be taken online by card. Your membership will automatically renew, and payment will be taken from your chosen payment method, each calendar month after your sign up date.
Cancelling your Online Membership
Your membership can be cancelled anytime via the Subscriptions page in My Account, and you will continue to have access to all of the benefits of your Online Membership Plan until the end of the current billing period. Monthly memberships are non-refundable.
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Limitations, Class Schedule and Class Cancellations
The Live Online timetable of classes is subject to change and based on an average of 3 classes per week over a 12 month period (156 classes per year). The published timetable of Live Classes is subject to change at any time and without notice. Classes may not run due to instructor illness or holiday and may be cancelled with short notice. Membership fees are non-refundable in these instances. If the average number of live stream classes provided in a 12 month period is less than 3 classes per week, members will be entitled to claim a pro-rata refund of their membership fees at a rate of £1 per "missed" class for the 12 month period in question. For example:
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Total number of Live Stream Classes offered with Online Membership = 156 per 12 month period
Total number of Live Stream Classes operating in the period January - December = 140
Member would be entitled to a representative refund of:
£16 based on 12 months consecutive membership
£8 based on 6 months consecutive membership
£4 based on 3 months consecutive membership
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Refunds will not be issued for members with less than 3 months consecutive membership, provided an average of 1 Live Stream class per week is offered in the course of their membership.
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Cancellation, Sickness and No-Show Policy​
Payment for missed classes (whether pay as you go or as part of the monthly Online Membershio) are non-transferable and non-refundable . You may be offered the chance to book into a "make-up class" (subject to streaming availability) and will otherwise be offered access to a recorded class. Requests should be sent to sarah@mindbodymat.com .
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Offers and Discounted Memberships
From time to time, promotional discounts and free trials may be offered in relation to the Online Membership. Existing members are not entitled to these offers unless otherwise stated.
Gold Membership
A discounted Online Membership rate may be offered to members with a current in-person class membership, paying by direct debit. This combined membership will be known as the Gold Membership. Members will continue to pay for in-person classes by direct debit, and will receive a discount code for their Online Membership which is payable online by card. This will be discount limited to the term of the existing in-person membership. If your monthly direct debit is cancelled, your discount will be removed from your online membership at the next billing cycle. You will need to cancel your Online Membership separately to the in-person membership. Please DO NOT share any discount code provided to you. If members are discovered to share exclusive discounts, their own discount will be revoked with immediate effect.
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Price increases
A minimum one calendar month notice will be given in the event of any price incrase to monthly memberships.
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Restrictions and Copyright
The content published by Mind Body Mat Pilates & Yoga remains the sole ownership and Copyright of Sarah Jaques T/A Mind Body Mat Pilates & Yoga and must not be downloaded, copied, recorded, shared or distributed in any way. If users are found to be in breach of these terms, access to content and Membership will be terminated with immediate effect and without prior written notice. No compensation or refund will be offered and users will be liable to civil litigation.
4. LIVE STREAM ONLINE CLASS LIABILITY WAIVER
Live stream online classes are intended solely for the use of MBM Pilates & Yoga clients.
Please ensure your workout area is safe; for example, sufficient space to move freely without obstacles or obstruction, sufficient heating, lighting, and stay hydrated, etc.
You must complete a PAR-Q prior to joining an online class. Please be advised that if you have ticked any risk factors on the PAR Q form, you should have approval from a GP or medical professional prior to participation in the exercise activity and follow any specific guidelines/ recommendations provided by your GP.
The classes will contain exercises suited to beginner/intermediate level participants. Please work within your own capability. If you have any difficulty or pain when performing these exercises, please stop immediately. Adaptions and modifications can be given for exercises.
Participation is at your own risk and Mind Body Mat Pilates & Yoga will not accept liability for any injury arising as a result of your participation.
By booking this class, you agree to these terms and conditions and understand that you will be taking part in physical exercise at or near the extent of your capacity and that there is a possible risk of injury, harm or aggravation to pre-existing medical conditions. You confirm that I you are voluntarily engaging in physical exercise and fully assume the risk of injury or harm. You understand that the instructor cannot be held responsible for any injuries or ill health arising from your participation.
5. ON-DEMAND MONTHLY MEMBERSHIP
Getting started with your On-Demand Membership.
A library of recorded "On-Demand" Pilates classes is offered as part of the Monthly On-Demand Membership. You can sign up at anytime for the Monthly On-Demand Membership. Payment will be taken online by card. The library can be assed via www.mindbodymat.com on your desktop or by downloading the Fit by Wix App and signing in to your MBM Account. For help with accessing content, please contact sarah@mindbodymat.com. Your membership will automatically renew, and payment will be taken from your chosen payment method, each calendar month after your sign up date.
Cancelling your On-Demand Membership
Your membership can be cancelled anytime via the Subscriptions page in My Account, and you will continue to have access to all of the benefits of your On-Demand Membership Plan until the end of the current billing period. Monthly memberships are non-refundable and non-transferable.
Limitations of On-Demand Content
Mind Body Mat Pilates & Yoga reserves the right, from time to time, to make the content included in this subscription available free of charge to subscribers, and non-subscribers, on their website, and social media platforms including but not limited to YouTube, Facebook, TikTok and Instagram. Mind Body Mat Pilates & Yoga reserves the right to withdraw content from the on-demand platform(s) without prior notice. Content will be added from time to time but the On-Demand Membership sold based on a minimum library of 75 x 30-40 minute length Pilates classes.
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Offers and Discounted Memberships
From time to time, promotional discounts and free trials may be offered in relation to the Online Membership. Existing members are not entitled to these offers unless otherwise stated.
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Price increases
A minimum one calendar month notice will be given in the event of any price incrase to monthly memberships.
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Restrictions and Copyright
The content published by Mind Body Mat Pilates & Yoga remains the sole ownership and Copyright of Sarah Jaques T/A Mind Body Mat Pilates & Yoga and must not be downloaded, copied, recorded, shared or distributed in any way. If users are found to be in breach of these terms, access to content and Membership will be terminated with immediate effect and without prior written notice. No compensation or refund will be offered and users will be liable to civil litigation.
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6. RECORDED ONLINE CLASS LIABILITY WAIVER
Recorded classes are intended solely for the use of MBM Pilates & Yoga clients who have completed a Health Questionnaire.
Please ensure your workout area is safe; for example, sufficient space to move freely without obstacles or obstruction, sufficient heating, lighting, and stay hydrated, etc.
Please be advised that if you have ticked any risk factors on the Health Questionnaire form, you should have approval from a GP or medical professional prior to participation in the exercise activity and follow any specific guidelines/ recommendations provided by your GP.
Recorded classes contain exercises which are generally suited to beginner/intermediate level participants. Please work within your own capability. If you have any difficulty or pain when performing these exercises, please stop immediately. You can contact Sarah on sarah@mindbodymat.com or 07810 581508 to discuss suitable modifications or adaptations to these exercises. For insurance reasons I am not able to offer advanced options for the exercises - get in touch if you'd like further guidance.
Participation is at your own risk and Mind Body Mat Pilates & Yoga will not accept liability for any injury arising as a result of your participation.
By watching any recorded classes published by Mind Body Mat, you agree to these terms and conditions and understand that you will be taking part in physical exercise at or near the extent of your capacity and that there is a possible risk of injury, harm or aggravation to pre-existing medical conditions. You confirm that I you are voluntarily engaging in physical exercise and fully assume the risk of injury or harm. You understand that the instructor cannot be held responsible for any injuries or ill health arising from your participation.
Please do not share any online video content, it remains the copyrighted property of Mind Body Mat Pilates & Yoga.
7. PRIVATE CLASSES
PAYMENT
Payment in advance will be requested to secure your booking - electronic bank payment (BACs) is preferred. All pre-payments are non-refundable.
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CANCELLATIONS & NO SHOWS
All Private, Small Group or other specifically scheduled classes require cancellation 24 hours in advance of the class start time. If you fail to give appropriate notice, you will be charged the 50% of the full fee.
8. CHANGES TO YOUR CLASS
Mind Body Mat reserves the right to make alterations to classes, instructors and/or equipment.
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CANCELLED CLASSES
MBM Pilates & Yoga reserves the right to cancel classes due to low attendance, emergency or planned holiday. Participants will be notified in advance, where possible. In the event your class is cancelled, you will be given the option to re-book into an alternative class or request a refund/credit for the missed class.​
9. PHOTO & VIDEO RELEASE
Mind Body Mat Pilates & Yoga reserves the right to take photographs or videos of participants during classes and to record online classes. Mind Body Mat Pilates & Yoga has full and unrestricted rights to use these photographs and videos on, but not limited to, our website and social media. Please contact us if you specifically do not want to be included in this policy.
10. LOYALTY SCHEME
By participating in the loyalty scheme, you agree to the following terms and conditions: points are earned through booking pay-as-you-go in-person Pilates or Yoga classes, as well as for birthdays or other promotional reasons. The loyalty program may be withdrawn or modified at any time, and points have no cash value other than as a discount towards future class bookings, subject to meeting the required redemption thresholds. Points cannot be exchanged for cash or used for any purpose outside of the program's specified benefits. Points cannot be redeemed against direct debit or monthly memberships. Points can only be redeemed for pay-as-you-go classes.
11. COPYRIGHT
Any marketing, educational or other material whatsover produced by Sarah Jaques T/A Mind Body Mat, will at all times remain the property of Sarah Jaques and will be subject to Sarah Jaques's copyright.
12. PRIVACY POLICY
This privacy policy tells you how we use personal information collected at this site and by Mind Body Mat. Please read this privacy policy before using the site or submitting any personal information. By using the site (or any associated platforms and booking sites), you are accepting the practises described in this privacy policy. These practices may be changed. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
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Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.
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COLLECTION OF INFORMATION
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I may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit mindbodymat.com, fill out a form, and in connection with other activities, services, features or resources I make available online. I will collect personal identification information from users only if they voluntarily submit such information and all personal data is store securely.
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COOKIE/TRACKING TECHNOLOGY
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This website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
DISTRIBUTION OF INFORMATION
I may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. I may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these organisations for marketing purposes.
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In addition, your information may be shared with an NHS Contact Tracer if necessary to prevent the further spread of the COVID-19 virus.
GDPR COMPLIANCE
Mind Body Mat will generally communicate with the Member by email, text or phone. By providing an email address and phone number, the Participants consent to receiving email communications regarding their class including notices pursuant to the Terms and Conditions. Participants also accept the risk that email may not be a secure and confidential means of communication. Mind Body Mat will not be liable for any loss or damage suffered as a result of communicating with a Participant by email.
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13. CLASSES OPERATED ON BEHALF OF 3RD PARTIES
Mind Body Mat is from time to time contracted to run classes on behalf of third parties organisations. These classes will be subject to any terms and conditions of the third party organisation.
14. COVID-19 CONSENT
The following declaration applies to participants taking part in Indoor and Outdoor Group classes.
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You knowingly and willingly consent to participating in Pilates classes with Mind Body Mat during the COVID-19 pandemic.
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You confirm that you have not had any of the following symptoms in the 10 days prior to your class: fever, shortness of breath, loss of sense of taste or smell, dry cough, runny nose or sore throat. In the event that you experience symptoms of COVID-19 in the future, you will advise your Instructor and will not attend class.
You confirm that you have not been living in a household with a possible COVID-19 infection. In the event that someone you live with experiences possible symptoms of COVID-19 in the future, you will advise your Instructor and will not attend class.
You confirm that you are not classified as extremely vulnerable on health grounds. If you do come under the category of an extremely vulnerable person, you can confirm that you understand the risk of participating this activity and accept this risk.
Where necessary to help stop the spread of COVID-19, you consent to your personal details being passed to an NHS Contact Tracer for the purposes of the NHS Test and Trace Scheme. Your Full Name and Telephone Number, along with the time(s) and date(s) of your Pilates Class will be used. No other personal information will be shared under this scheme.
Where applicable, you will register at reception when arriving at your class venue and if possible you will use the NHS Test and Trace QR code system to check in on your mobile device.